Returns Policy

Last Updated: April 2026

At Next Laptops UG, we aim to ensure every customer is satisfied with their purchase. This Returns Policy outlines the conditions under which returns, exchanges, and refunds may be accepted.

1. Return Eligibility (7-Day Window)

You may request a return or exchange within 7 days of receiving your laptop. However, returns are only accepted under specific conditions outlined below.

2. Valid Reasons for Return

Returns will only be accepted if:

• The product is defective or not functioning as expected.
• The wrong item was delivered.
• The product significantly differs from the agreed specifications.

Note: Returns are not accepted for change of mind after purchase. However, if you are unsure about your purchase, we encourage you to contact us before buying — we are happy to help you make the right choice.

3. Restocking Fee Option

If you wish to return a product for reasons other than defects or wrong delivery (e.g., change of mind), we may, at our sole discretion, accept the return subject to a 20% restocking fee. The item must be in original condition with all packaging and accessories. This is not guaranteed and is evaluated case by case.

Condition for Returns

To qualify for a return, the item must:

• Be in the same physical condition as received.
• Include all original accessories, packaging, and documentation.
• Not show signs of misuse, damage, or unauthorized repairs.

4. Inspection & Approval

All returned items will be inspected before approval. Next Laptops UG reserves the right to reject returns that do not meet the conditions stated in this policy.

5. Exchanges & Replacements

Where possible, we prioritize exchanges or replacements over refunds, especially in cases involving defective products or supplier-related issues.

Right to Repair: For defects covered under this policy, we reserve the right to attempt repair before offering an exchange or refund. Repairs will be completed within a reasonable timeframe.

6. Refunds

If a refund is approved:

• Refunds will be processed within 5–10 business days after inspection approval.
• Refunds may be issued via the original payment method or an agreed alternative (e.g., mobile money or bank transfer).
• Any delivery or service fees may be non-refundable.
• If a restocking fee applies, it will be deducted from the refund amount.

7. Special Orders & Custom Requests

Laptops sourced through custom or special requests are non-returnable unless they arrive defective or do not match the agreed specifications. Please confirm all details before placing such orders. Deposits for custom orders are protected as outlined in our Terms of Service.

8. Third-Party Suppliers

As some products are sourced through third-party suppliers, certain returns may be subject to supplier approval. We will always advocate on your behalf to reach a fair resolution.

9. Return Shipping & Transport

The customer is responsible for safely transporting the item to our designated inspection point in Kampala. We will provide the specific location details once the return is authorized. We cannot accept walk-ins or returns without prior approval. Original delivery fees paid at purchase are generally non-refundable.

10. Return Process

To initiate a return:

• Contact us via email at [email protected] or call +256 771 368 136 within the 7-day window.
• Provide your order details, photos/videos if applicable, and reason for return.
• Our team will guide you through the next steps, including inspection or pickup arrangements if applicable.