Warranty Policy

Last Updated: April 2026

At Next Laptops UG, we are committed to providing reliable laptops and ensuring peace of mind after your purchase. This Warranty Policy outlines how warranty coverage works for products purchased through us.

1. Warranty Coverage

Most laptops purchased through Next Laptops UG come with a limited warranty provided either by the manufacturer or our trusted suppliers.

Warranty coverage typically includes:

• Hardware defects not caused by physical damage or misuse.
• Faults that occur under normal usage conditions.

Note: This warranty is provided by Next Laptops UG or our suppliers, not the original manufacturer, unless stated otherwise.

2. Warranty Duration

Warranty periods vary depending on the product and supplier. Common durations include:

• 1 Month Warranty – Common for budget refurbished laptops.
• 3 to 6 Months Warranty – Selected devices and mid-range laptops.
• Manufacturer Warranty – For brand new laptops (duration varies by brand).

Important: The exact warranty period for your specific purchase will be communicated to you in writing (via invoice, receipt, or WhatsApp message) at the time of sale. No warranty period longer than what is stated at the time of purchase applies.

3. What Is Not Covered

The warranty does not cover:

• Physical damage (drops, spills, cracks, liquid damage, broken screens, etc.)
• Software issues, viruses, operating system corruption, or user-installed programs
• Damage caused by misuse, neglect, accidents, or unauthorized repairs
• Normal wear and tear (e.g., battery degradation over time, cosmetic scratches, worn keyboards)
• Lost or stolen devices
• Accessories such as chargers, bags, or mice (unless DOA within 48 hours)

4. Warranty Claims Process

If your laptop develops a fault within the warranty period:

• Contact us immediately via phone or email with your proof of purchase.
• Provide a clear description of the issue, including photos or videos if possible.
• Our team will assess whether the issue appears covered under warranty.

Transport Responsibility: The customer is responsible for transporting the device to our designated service location in Kampala. Since we coordinate repairs through specialized partners, the specific location will be provided upon claim approval to ensure the device is routed correctly. If the claim is approved, we will cover the cost of return transport to you (within Kampala). For customers outside Kampala, return shipping is at your own cost unless otherwise agreed.

5. Repairs & Replacements

Warranty claims are typically resolved through repair or replacement, depending on the nature of the issue and supplier terms.

Refunds are generally not provided under warranty unless a repair or replacement is not possible after reasonable attempts. If a refund is issued, it will be prorated based on usage time.

6. Third-Party Suppliers

As some laptops are sourced from third-party suppliers, warranty claims may be subject to supplier terms and approval. Next Laptops UG will coordinate the process and advocate on your behalf to ensure a fair resolution. However, we are not liable for a supplier's refusal to honor a warranty if the refusal is within their stated terms.

7. Customer Responsibility

Customers are responsible for:

• Proper use and care of the device as described in any user manual.
• Backing up all personal data before submitting devices for repair or inspection. Next Laptops UG is not responsible for data loss during warranty service.
• Providing proof of purchase (invoice or receipt) when making a claim.

8. Warranty Exclusions & Void Conditions

Warranty is void immediately if:

• The device has been opened, repaired, or modified by anyone not authorized by Next Laptops UG.
• The serial number or warranty sticker has been removed or tampered with.
• The damage is clearly caused by misuse, accident, or neglect.

9. Limitation of Warranty

This warranty is the sole and exclusive warranty provided by Next Laptops UG. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction (Uganda).